Returns & Exchanges

Customers may apply for a return or
exchange within 14 days after
receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale”
cannot be returned/exchanged.

Sale and promotional items are excluded
and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before
product processing. If the order is cancelled by that time, you will get a full
refund.

If the product has already been shipped
out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

• All items must be returned in their original selling condition,
  without having been worn, washed or altered, and with all their tags still
  attached.
• All items must be returned with their original boxes.
• All items must be returned in one package.
• Return/Exchange shipments must be made using the same service as the
  original delivery.
• We can only accept returns/exchanges from the country to which an
  order was originally shipped, for example, orders delivered to the US must
  be returned from the US
• Customised items cannot be returned.
• The return/exchange is unfortunately not free of charge (import and
  shipping fees will be charged at your own expense).
• Naturally any faulty items can be returned.

We reserve the right not to accept any
return/exchange if the product shows signs of wear or has been used or altered
from its original condition.

You will be informed if we propose to
reject your refund/exchange; you may choose to have the product sent back to
you at your own expense.

 

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team
to start the return process with the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product

Step 2: Insert your receipt, along with the
items, back into the original packaging.

 

Step 3: Fill out all three copies of the Returns
Pro-Forma Invoice Form. Insert all copies in the transparent envelope and
attach it to the package without closing it. These documents are required for
customs, so please be sure to complete all 3 copies.

 

Step 4: Turn package over to the courier, after
the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be
credited to the original payment method. Shipping costs will not be refunded by SYMPORTION in case of
returns.

 

Once your package reaches us, please allow
5 business days (depending on peak times) for your return to be processed. If
your return does not meet the conditions listed, the package will be sent back
to you at your own expense. When your return has been accepted, your refund
will be issued and you will receive a confirmation email.

 

RETURN/EXCHANGE ADDRESS

444
Alaska Avenue, Torrance, CA 90503

We’re available to
support you via

Email: contact@symportion.com

Service Tel: +1 985-313-9933

 

We strive to respond to your questions
within 24 hours.

 

Customer service chat hours:

Monday – Friday: 8am – 18pm EST

Now available in English.