Shipping Policy

WHAT DELIVERY OPTIONS DO I HAVE?

When your destination country is the US, CA, AU & UK, you can choose between Standard Delivery and Express Delivery.

STANDARD DELIVERY:

5–7 business days

FREE on all orders to US, CA, AU & UK (discount applies automatically at checkout).

During peak seasons and promotional sales, delivery might take a little longer.

EXPRESS DELIVERY:

3–4 business days

Additional Shipping Cost: $15 (applies automatically at checkout when “Express Shipping” is selected). Express option is available for US, CA, AU & UK.

During peak seasons and promotional sales, delivery might take a little longer.

COUNTRY-SPECIFIC RATES & LEAD TIMES (BY CONTINENT)

Americas

United States (US): Standard – FREE (5–7 business days); Express – $15 (3–4 business days)

Canada (CA): Standard – FREE (5–7 business days); Express – $15 (3–4 business days)

Mexico: Standard – $30.00 (15–20 business days)

Brazil: Standard – $30.00 (15–20 business days)

Chile: Standard – $30.00 (15–20 business days)

Europe

Poland: Standard – $25.00 (8–12 business days)

Czech Republic: Standard – $25.00 (8–12 business days)

Italy: Standard – $25.00 (8–12 business days)

Bulgaria: Standard – $25.00 (8–12 business days)

Greece: Standard – $25.00 (8–12 business days)

Romania: Standard – $25.00 (8–12 business days)

Spain: Standard – $25.00 (8–12 business days)

Ukraine: Standard – $25.00 (8–12 business days)

Sweden: Standard – $25.00 (8–12 business days)

Estonia: Standard – $25.00 (8–12 business days)

Slovakia: Standard – $25.00 (8–12 business days)

Hungary: Standard – $25.00 (8–12 business days)

Latvia: Standard – $25.00 (8–12 business days)

Lithuania: Standard – $25.00 (8–12 business days)

Belgium: Standard – $25.00 (8–12 business days)

Serbia: Standard – $25.00 (8–12 business days)

Norway: Standard – $25.00 (8–12 business days)

Finland: Standard – $25.00 (8–12 business days)

Austria: Standard – $25.00 (8–12 business days)

Montenegro: Standard – $25.00 (8–12 business days)

Slovenia: Standard – $25.00 (8–12 business days)

Ireland: Standard – $25.00 (8–12 business days)

France: Standard – $35.00 (8–12 business days)

Portugal: Standard – $35.00 (8–12 business days)

Netherlands: Standard – $35.00 (8–12 business days)

Croatia: Standard – $35.00 (8–12 business days)

North Macedonia: Standard – $35.00 (8–12 business days)

Denmark: Standard – $35.00 (8–12 business days)

Turkey: Standard – $35.00 (8–12 business days)

Germany: Standard – $35.00 (8–12 business days)

Cyprus: Standard – $35.00 (8–12 business days)

Iceland: Standard – $35.00 (8–12 business days)

Luxembourg: Standard – $35.00 (8–12 business days)

Switzerland: Standard – $35.00 (8–12 business days)

Malta: Standard – $35.00 (8–12 business days)

United Kingdom (UK): Standard – FREE (5–7 business days); Express – $15 (3–4 business days)

Asia

Japan: Standard – FREE (5–10 days)

South Korea: Standard – FREE (5–10 days)

Thailand: Standard – FREE (5–10 days)

Vietnam: Standard – FREE (5–10 days)

Malaysia – West: Standard – FREE (5–10 days)

Malaysia – East: Standard – FREE (5–10 days)

Philippines – Metro Manila: Standard – FREE (5–10 days)

Philippines – Other Regions: Standard – FREE (5–10 days)

Singapore: Standard – FREE (5–10 days)

United Arab Emirates: Standard – $20.00 (8–12 business days)

Saudi Arabia: Standard – $20.00 (8–12 business days)

Kuwait: Standard – $20.00 (8–12 business days)

Qatar: Standard – $20.00 (8–12 business days)

Bahrain: Standard – $20.00 (8–12 business days)

Oman: Standard – $20.00 (8–12 business days)

Africa

Rwanda: Standard – $35.00 (15–20 business days)

Tanzania: Standard – $35.00 (15–20 business days)

Nigeria: Standard – $35.00 (15–20 business days)

Kenya: Standard – $35.00 (15–20 business days)

Morocco: Standard – $35.00 (15–20 business days)

Uganda: Standard – $35.00 (15–20 business days)

Ghana: Standard – $35.00 (15–20 business days)

Oceania

Australia (AU): Standard – FREE (5–7 business days); Express – $15 (3–4 business days)

New Zealand: Standard – $20.00 (8–12 business days)

HOW CAN I TRACK MY ORDER?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. This may take longer during promotional sales.

TAX AND DUTIES

Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

 We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

If an order’s actual weight significantly exceeds our flat-rate assumption, we will contact you prior to dispatch to confirm a surcharge.

If import taxes or duties are required at your destination, we will notify you and your cooperation will be appreciated.

NON-SERVICE / EXCEPTIONS (Overseas Territories & Remote Areas)

Certain overseas territories and remote regions are not serviced or may require additional surcharges. If your address falls into a non-service or remote area, we will notify you after order placement.

• APO/FPO/DPO addresses and PO boxes
• Alaska and Hawaii (US)
• British Overseas Territories
• Remote islands outside the Australian continent
• Other carrier-restricted or war-zone regions

Note: The list above is indicative and may change. Please contact us if you are unsure whether your address is eligible.

RETURNS, LOST PARCELS & ADDRESS ISSUES

Please refer to our existing policy for full details. Parcels returned due to incorrect or incomplete addresses, failure to collect, or refusal of delivery may incur re-delivery charges. If a parcel is confirmed lost by the carrier, we will assist with a claim according to the carrier’s investigation and our policy.